SHIPPING & RETURN POLICIES
Thank you for shopping with SKINSTORY.
At SKINSTORY, we take maximum care in sourcing, inspecting, and securely packaging every order to ensure that your products reach you safely and in the best possible condition.
Order Processing
Ready Stock Products
Orders for in-stock items are generally processed and dispatched within 1ā3 business days after payment confirmation.
Pre-Order Products
Pre-order products are specially sourced from our trusted international suppliers upon request. Processing and delivery timelines typically range from 20-25 working days, depending on product availability, international shipping schedules, customs clearance, and other external factors.
Please note that pre-order timelines are estimates and may occasionally vary.
Shipping Partners
We primarily ship orders through trusted delivery partners such as Delhivery and Blue Dart.
Once your order is dispatched, tracking details will be shared with you via email, WhatsApp, SMS, or through your customer account, wherever applicable.
Express & Priority Shipping
Customers who require urgent or priority delivery may contact us before placing their order.
Where serviceability permits, SKINSTORY can arrange shipment via Air Express for faster delivery. Additional shipping charges will apply based on the package weight, destination, and courier charges.
For priority shipping requests, please contact us directly before placing your order.
Delivery Timelines
Estimated delivery timelines after dispatch:
* Metro Cities: 2ā5 business days
* Other Cities & Towns: 3ā7 business days
* Remote Locations: May require additional time
Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, customs processes, or other circumstances beyond our control.
Safe Packaging & Transit Responsibility
Every order is carefully inspected and packed with utmost care before dispatch.
While SKINSTORY takes maximum efforts to ensure safe packaging and handling, once the shipment is handed over to the courier partner, transit handling is outside our control.
SKINSTORY shall not be held responsible for minor dents, scratches, label wear, crushed outer cartons, or slight packaging imperfections caused during transportation, provided the product remains sealed, intact, safe, and usable.
Damaged, Missing or Incorrect Orders
If you receive:
* A significantly damaged product
* An incorrect item
* A missing item from your order
Please contact us within 24 hours of delivery.
To investigate and process any claim, a clear and uninterrupted unboxing video is mandatory. The video must begin before opening the sealed package and continue until all contents are shown.
Claims submitted without an unboxing video may not be eligible for review.
If the issue is determined to have occurred during transit or due to courier handling, SKINSTORY will investigate the matter with the courier partner and provide an appropriate resolution at the earliest possible time.
Contact Us
For shipping-related queries, delivery assistance, priority shipping requests, or order support, please contact us through our website, Instagram page, or customer support channels.
* WhatsApp: +91 73866 31516
Thank you for choosing SKINSTORY
