Refund policy

CANCELLATION POLICY

Cancellation requests are accepted only before dispatch.

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Ready Stock Orders

Cancellation requests must be submitted within 24 hours of placing the order.

Orders that have already been packed or dispatched cannot be cancelled.

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Pre-Orders

All confirmed pre-orders are final.

Cancellation is not permitted after advance payment has been received.

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Refund after Cancellation

If an eligible cancellation is approved before dispatch, the refund will be initiated within 5–7 business days to the original payment method.

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How to Request Cancellation

Please contact us immediately through WhatsApp or Instagram.

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RETURN POLICY

Return Policy

Due to hygiene and product safety considerations, Skinstory follows a limited return policy.

Returns are accepted only if:

* Wrong product delivered
* Damaged product received
* Missing product
* Manufacturing defect

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Return Request Timeline

Return requests must be raised within 24 hours of delivery.

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Mandatory Unboxing Video

A continuous, unedited unboxing video is mandatory for every return request.

Without this video, claims cannot be processed.

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Products Not Eligible for Return

Returns will not be accepted for:

* Opened products
* Used products
* Products with broken seals (unless damaged in transit)
* Change of mind
* Allergic reactions or skin sensitivity
* Incorrect product selection by the customer
* Minor dents on external packaging
* Slight leakage that does not affect usability
* Promotional items, free gifts, or samples

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EXCHANGE POLICY

Eligible exchanges are available only when:

* Wrong product delivered
* Damaged product received
* Manufacturing defect
* Missing item

All exchange requests require a valid unboxing video.

Once approved, Skinstory will arrange a replacement at no additional cost.

If the requested replacement is unavailable, a refund or store credit may be offered at Skinstory’s discretion.

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REFUND POLICY

Refunds are processed only after the claim has been reviewed and approved.

Approved refund cases include:

* Wrong product delivered
* Product damaged during transit
* Missing product
* Product unavailable after order confirmation
* Approved cancellation before dispatch

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Non-Refundable Situations

Refunds will not be issued for:

* Change of mind
* Delay caused by courier partners
* Incorrect address provided by customer
* Failed delivery attempts
* Opened or used products
* Minor packaging damage
* Products purchased during clearance or special promotions (unless damaged or incorrect)

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Refund Processing Time

Approved refunds are processed within 5–7 business days.

Depending on your payment provider, the credited amount may take additional time to reflect in your account.

Shipping charges, COD handling charges, and priority shipping charges are non-refundable unless the error was on Skinstory’s part.

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GENERAL TERMS

* Product packaging may differ from website images as brands occasionally update packaging without prior notice.
* Skinstory sells only authentic products sourced from trusted suppliers.
* Product colors displayed on different screens may vary slightly.
* We reserve the right to refuse claims that do not meet the conditions mentioned in these policies.
* These policies may be updated periodically without prior notice.