Shipping policy
SHIPPING POLICY
Thank you for shopping with Skinstory.
We are committed to delivering authentic Korean skincare products safely and efficiently. Every order is carefully inspected, securely packed, and dispatched with utmost care to ensure it reaches you in the best possible condition.
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Order Processing
Ready Stock Products
Orders containing ready-stock items are generally processed and dispatched within 1–3 business days after successful payment confirmation.
Pre-Order Products
Pre-order products are specially sourced from our trusted international suppliers after your order is confirmed.
Estimated dispatch timeline: 20–25 working days
Please note that this timeline is an estimate and may vary depending on:
* Product availability
* International shipping schedules
* Customs clearance
* Airline or logistics delays
* Public holidays
* Other unforeseen circumstances beyond our control
If there is any significant delay, our team will keep you informed.
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Shipping Partners
We primarily ship orders through trusted courier partners including:
* Blue Dart
* Delhivery
For locations not serviced by these partners, alternate courier services may be used to ensure successful delivery.
Tracking details will be shared once your order has been dispatched.
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Express & Priority Shipping
Customers requiring urgent delivery may contact us before placing their order.
Where serviceable, we can arrange Air Express Shipping for faster delivery.
Additional shipping charges will apply based on:
* Package weight
* Delivery location
* Courier charges
Priority shipping requests must be made before order confirmation.
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Estimated Delivery Timeline
After dispatch:
Metro Cities:
2–5 business days
Other Cities & Towns:
3–7 business days
Remote Locations:
Delivery may require additional time.
Delivery timelines are estimates only and are subject to courier operations.
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Shipping Charges
Shipping charges, if applicable, will be displayed during checkout.
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Packaging & Transit
Every order undergoes quality inspection before dispatch.
Products are packed securely to minimize the possibility of transit damage.
However, once the shipment is handed over to the courier partner, transit handling is outside our control.
Skinstory shall not be held responsible for:
* Minor dents on the outer carton
* Slight scratches
* Label wear
* Minor packaging imperfections
provided the product remains sealed, authentic, safe, and usable.
Imported skincare products may occasionally arrive with slight outer box wear due to international transportation. This does not affect product quality and will not qualify for replacement or refund.
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Damaged, Missing or Incorrect Orders
If you receive:
* A damaged product
* An incorrect product
* Missing item(s)
please notify us within 24 hours of delivery.
To process your request, a clear, continuous and unedited unboxing video is mandatory.
The video must:
* Begin before opening the sealed package
* Clearly show the shipping label
* Continue without cuts or pauses
* Show all contents inside the parcel
Claims submitted without an unboxing video may not be eligible for review.
Once verified, we will provide an appropriate resolution.
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Incorrect Shipping Information
Customers are responsible for providing accurate:
* Name
* Address
* Contact number
* PIN code
Additional shipping charges may apply if an order is returned due to incorrect shipping information or failed delivery attempts.
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Delivery Delays
While we strive to deliver every order on time, delays caused by courier partners, weather conditions, strikes, customs, public holidays, government regulations, or other unforeseen circumstances are beyond our control.
We will gladly assist you in coordinating with the courier wherever possible.
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Contact Us
For shipping assistance, priority shipping requests, or delivery-related queries, please contact our customer support through WhatsApp, email, or Instagram.